Refund policy

As a consumer, you have the right to revoke your declaration of intent to purchase goods remotely within 14 days, without giving any reason. This right of revocation does not apply to purchases made by VAT Liable persons/companies.

The withdrawal period is 14 days and begins the day after receipt of the goods.

To exercise the right of withdrawal, please contact:

Buro International NV
Attn: Customer Service
Galgenveldstraat 6
8700 Tielt
Belgium

Tel: +32 51 40 44 11
E-mail: info@burointernational.be

with an unequivocal statement (e.g. a letter or e-mail sent by post) about your decision to revoke the purchase of the goods. You can use the sample withdrawal form below for this purpose, which is, however, not obligatory.

To exercise the right of withdrawal, it is sufficient for you to send the communication about the use of the right of withdrawal before the expiration of the withdrawal period.

If you exercise your right of withdrawal, we shall reimburse all payments received from you, including delivery costs (with the exception of additional costs, which result from the choice of a delivery method other than the standard delivery offered by us) immediately and, at the latest, within 14 days from the day on which your communication regarding the withdrawal from your purchase is received by us. For this refund, we will use the means of payment you used in the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you be charged a fee because of this refund.

If the object of your purchase has already been delivered during the revocation period, you must return to us the goods in question in their original condition. You are responsible for the cost of the return shipment, unless expressly agreed otherwise with you. Depending on the condition of the returned goods and/or their packaging, it may not be possible to refund the full original value.

 

Sample withdrawal form:

- To Buro International NV, attn. customer service, Galgenveldstraat 6 B-8700 Tielt - E-mail: info@burointernational.be

- I/we (*) hereby declare that the contract concluded by me/us (*) regarding the purchase of the following goods is revoked :

- Ordered on / received on (*)

- Name(s) of consumer(s)

- Address of consumer(s)

- Date

- Signature of consumer(s) (only if this form is submitted on paper)


_____________
(*) cross out what does not apply.


Last revision 13/03/2024